The Low-Income Home Energy Assistance Program (LIHEAP) provides eligible households with help in paying utility bills. The program pays benefits of fixed amounts based on household income. An additional benefit is available to eligible households having a high energy burden.
Eligibility is based on annualized income and the number of members in the household. The Summer program will assist with regular electric bills or shut off notices. All payments are made directly to the vendor.
Special provisions are made for those households whose utility cost is included in their rent and those living in subsidized housing.
The below Income Eligibility chart shows the most money your household can make per month to qualify for LIHEAP, depending on the number of people in your household. It is subject to change; if you're not sure whether you qualify, contact us.
To download a LiHeap application, please click on the blue link at the top of this page labeled "LiHeap application." Applications are accepted at Human Service Centers in our eight-county service area. If you are interested in applying, call your local office to find out how.
Current Federal Poverty Guidelines (Updated each February)
Maximum Monthly Income
There are two primary types of LIHEAP assistance
Regular Assistance — LIHEAP may pay a portion of your regular monthly home heating bill (one month only) taking into account your household’s total gross income, household size, energy bills, geographic area, and fuel type (electricity, natural gas, heating oil, propane, wood).
Crisis Assistance — LIHEAP may provide emergency assistance in the form of payments to utility or fuel delivery companies if you have less than 10% of a tank of fuel or are in danger of having utility services disconnected. The summer program will only assist with electric portions of the bill. Any other charges must be paid prior to the application process.
Applications are accepted at the following times:
Craighead, Crittenden, St. Francis, and Jackson -----Monday & Wednesday 9:00 a.m. to 12 Noon
Greene, Jackson, Poinsett, and Woodruff - Tuesday & Thursday 9:00 a.m. to 12 Noon
1313 S. Church Street @ Earl Bell Comm. Ctr.
Roberta Jackson CC - 13th & Polk St.
1304 South Falls Blvd.
2000 McClain Street
1343 S. Washington
924 Hwy 64 E.
What to bring when you apply
Proof of Income for all household members 18 and older for the prior month before applying (wages, social security, unemployment, pension, disability, child support, HUD utility assistance, TEA etc.)
Most recent utility bill
Total number of members living in your household
Social Security number and birth dates for all household members
US Citizenship or legally admitted alien documentation
Knowledge of resources such as; checking and saving account balances and other assests
Verification of contributions
If no income, then applicant must have two collateral statements stating how they paid their bills for the previous month.
Our agency DOES NOT make copies. All documents will be kept by the agency.
Generally, Regular Applications will be processed approximately four weeks after you apply; at the end of the four weeks, payment will be forwarded to your utility company. Crisis applications are approved or denied within 48 hours of the completed application being submitted. An application must have all required documentation with it in order to be considered as a completed application.